Contact & Complaints Policy

Effective Date: 7 July 2026

1. Our Commitment

At Tiny Tales Studios, we are committed to providing a safe, enjoyable and high-quality experience for children, parents, carers, educators and our wider community.

We welcome feedback, questions and complaints as they help us improve our services, content and customer experience.

We aim to respond to all enquiries professionally, respectfully and fairly.

2. Contacting Us

If you need to contact Tiny Tales Studios, please use the most appropriate email address below.

General Enquiries
Email: hello@tinytalesstudios.kids

Customer Support
Email: support@tinytalesstudios.kids

Privacy & Data Protection
Email: privacy@tinytalesstudios.kids

Safeguarding & Children's Safety
Email: safeguarding@tinytalesstudios.kids

Accessibility
Email: accessibility@tinytalesstudios.kids

Copyright & Licensing
Email: copyright@tinytalesstudios.kids

Legal Enquiries
Email: legal@tinytalesstudios.kids

Media & Partnerships
Email: partnerships@tinytalesstudios.kids

3. Making a Complaint

If you are unhappy with any aspect of our services, content or your experience with Tiny Tales Studios, we encourage you to let us know.

Complaints may relate to, for example:

  • Website issues.
  • Customer service.
  • Video or educational content.
  • Children's safety.
  • Accessibility.
  • Privacy or personal information.
  • Copyright or intellectual property.
  • Technical issues.
  • Subscription or billing concerns.
  • Community behaviour.

We are committed to investigating all genuine complaints fairly and without discrimination.

4. Information to Include

To help us investigate your concern, please include:

  • Your full name.
  • Your preferred contact details.
  • A clear description of the issue.
  • The date and time the issue occurred (if known).
  • The webpage, video or service involved.
  • Screenshots or supporting information where available.

Providing complete information helps us resolve your enquiry more efficiently.

5. How We Handle Complaints

When we receive a complaint, we aim to:

  1. Acknowledge receipt within five business days.
  2. Review the information provided.
  3. Investigate the matter where necessary.
  4. Contact you if we require further information.
  5. Provide a response or update as soon as reasonably possible.

Complex matters may take longer to investigate. If this happens, we will keep you informed of our progress.

6. Children's Safety Concerns

Concerns relating to the safety or wellbeing of children are treated as a priority.

If you believe content or activity associated with Tiny Tales Studios places a child at risk, please contact us immediately using:

Email: safeguarding@tinytalesstudios.kids

We will review safeguarding concerns promptly and take appropriate action where necessary, including reporting matters to the relevant authorities or platform providers if required by law.

7. Content Complaints

If you believe any of our content:

  • Is inaccurate.
  • Is inappropriate for children.
  • Contains offensive material.
  • Infringes copyright.
  • Breaches our published policies.

Please provide as much detail as possible so we can investigate and, where appropriate, take corrective action.

8. Privacy Complaints

If your complaint relates to how we handle your personal information, please contact:

Email: privacy@tinytalesstudios.kids

We will investigate concerns in accordance with applicable data protection laws.

If you remain dissatisfied after our response, you may have the right to raise your concern with the relevant data protection authority.

9. Unacceptable Conduct

We are committed to treating everyone with courtesy and respect, and we ask that the same courtesy is shown to our team.

We may limit or refuse communication where correspondence includes:

  • Abusive or threatening language.
  • Harassment.
  • Discriminatory remarks.
  • Repeated complaints that have already been fully addressed.
  • Excessive or unreasonable demands.
  • Spam or malicious communications.

This will not affect your legal rights or our responsibility to investigate legitimate concerns.

10. Continuous Improvement

Feedback helps us improve Tiny Tales Studios.

We regularly review enquiries and complaints to identify opportunities to improve our:

  • Website.
  • Content.
  • Customer support.
  • Accessibility.
  • Children's safety.
  • Community experience.
  • Products and services.

11. Changes to This Policy

We may update this Contact & Complaints Policy from time to time.

The latest version will always be available on our website together with the updated effective date.

12. Contact Details

Tiny Tales Studios

General Enquiries: hello@tinytalesstudios.kids

Customer Support: support@tinytalesstudios.kids

Website: www.tinytalesstudios.kids

We value every enquiry, suggestion and complaint. By listening to our community and responding with care, we can continue to create safe, inspiring and magical experiences for children and families around the world.